Refund & Cancellation Policy

1. Satisfaction Guarantee & 14-Day Refund Window

At ZenthraLabs, we stand behind the performance of our software. If you are not satisfied with your subscription to Morphex (MORPHEX Pro), you may request a full refund within 14 days of your initial purchase or renewal.

2. Merchant of Record

Our order processing and digital billing are handled by our Merchant of Record, Paddle (Paddle.com Market Ltd). Paddle provides secure payment handling, VAT/tax compliance, and automated refund management.

3. How to Request a Refund

You can request a refund quickly using either of the following methods:

• Paddle Order Confirmation: Open your email receipt from Paddle and click "View Order" or "Manage Subscription" to request a refund or cancel renewals directly.
• Direct Support: Email us directly at support@zenthralabs.dev with your account email address and order transaction ID. We process eligible refund requests within 2 business days.

4. Subscription Cancellations

You can cancel your recurring subscription at any time prior to the next billing cycle. Once cancelled, your MORPHEX Pro features remain active until the end of your current paid billing period, and no further automatic renewals will take place.

5. Chargebacks & Inquiries

If you encounter any unexpected billing charges, please reach out to support@zenthralabs.dev first. We are committed to swiftly resolving billing discrepancies and ensuring fair customer resolutions.